Returns & Exchanges
Returns and exchanges are only available for faulty or damaged items. This needs to be notified within 14 days after delivery date.
All kits are cut and made specific to each orders variations and model, therefore we are unable to accept returns or exchanges for change of mind or incorrectly ordered kits.
If you are unsure on which kit to order, please email us a photo of your vehicle to orders@bushwrapz.com.au and we will be more than happy to assist you.
Refunds
BushWrapz does not offer refunds due to change of mind or kits that are ordered incorrectly.
Please take care when ordering your kits to ensure all variations are correct and you have selected the right vehicle.
Damaged items and order issues
It is the buyer's responsibility to check all items immediately upon receiving. Please inspect your order and contact us immediately if the item/film is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If your order was received damaged, please email us with:
- A clear description of the damage
- Supporting photographs of the damage to the item
- Clear image of the packaging including shipping label
- Clear image of the defect
This must be reported within 48 hours of receiving goods. Failure to report any damages within this timeframe may void any transit insurance for your goods and therefore a resolution may not be provided.
All damaged goods will be required to be returned to us with the original packaging. If the original packaging has been disposed of we may be unable to proceed with your claim.
Please note: All kits should be installed within 1 month of purchase date. Due to the nature of Paint Protection Film, it doesn't like to be rolled up tightly for long periods of time and can become damaged. We do not warrant damages that are not reported within 48 hours of receiving the kit.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
